Account Services Office
The Account Services Office was established to develop and maintain an environment of quality customer service for our guests. Representatives are available during regular business hours, as well as during lacrosse games and other Arena events. The Account Services Office is located in the Pavilion (to the right of the ticket windows). If you have any questions feel free to call 1-888-467-2273 and a representative will be available to assist you.
Animals and/or pets are not permitted inside KeyBank Center. Exceptions are guide, signal, or service dogs to aid guests with disabilities and any animals that are an integral part of an approved show. Service animals should not block any other patron's access to seating areas or stairs. Please notify your ticket administrator at the time of purchase so that you may reserve an aisle seat if available.
Appearance - Guests
All persons entering KeyBank Center must be appropriately dressed wearing shirt and shoes.
Assisted Listening Devices
Assisted Listening Devices (ALD) are available free of charge at Guest Services for most events. You will be asked to leave your credit card or photo identification as a deposit for the device. A central FM transmitter services all seating areas. Arrangements can be made in advance by calling the Account Services Office.
Automated Teller Machine (ATM)
ATMs are available in the following locations:
Banners / Signs
The permitted use of banners and signs varies by event, with policies determined by the event producer. During events in which banners and signs are permitted inside KeyBank Center, they must not be commercial in nature, or utilize wood, metal, or similar types of support. They may not be displayed or hung in anyway that obstructs building signage or another guests view of the event. Obscene or inappropriate banners or signs will be confiscated.
With a donation of $20 from non season ticket holders and no charge for season ticket holders and mini pack holders, birthday messages will be shown during halftime. There is a three day advance notification required and requests can be submitted by clicking here. Season Ticket Holders please call the birthday request line at (716) 855-4194.
Summer business hours are Monday through Friday from 9:00a.m. to 5:00p.m. On Arena event days, business hours are 9:00a.m. through the end of the event. For your convenience, KeyBank Center's Box Office has twelve ticket windows available in the east end of the Pavilion located to the left of the Account Services Office.
For more information on visiting the city of Buffalo, including hotel accommodations, restaurants, and tourism around the Western New York area, please visit http://www.visitbuffaloniagara.com/
Cameras / Recording Policies
Flash photography is permitted. Guests may use cameras (including digital) with long lenses provided they do not obstruct the view of other patrons. In addition, guests and their cameras cannot block aisles or access-ways. Tri-Pods are NOT permitted.
Guests may only take photos from their seats, and are not permitted to use the "mouseholes" in the glass. Video cameras are permitted during youth lacrosse only. Only credentialed media are permitted to use approved areas, such as the 200 level platforms and glass cut outs. For questions regarding camera policies for other KeyBank Center events, please call Account Services at 1-888-GO-SABRES (1-888-467-2273).
Adults wishing to bring children ages 3 and under into a Sabres game, free of charge, must stop at the Account Services Office on their way into the game. The Account Services Office will issue a child admittance pass for access into the game (subject to the size of the child and at the discretion of KeyBank Center Staff). This pass will not be for a seat, but allows the child to sit on an adult's lap. For other events the age limitation may vary. Please contact the Account Services Office for more information.
Coat Check is only offered during Sabres games.
Concerts / Events
For information regarding upcoming events at KeyBank Center, you can call the Event Hotline at 716-855-4170 or click here. To purchase tickets for events at KeyBank Center please contact Tickets.com toll free at 1-888-223-6000 or log onto the internet at www.tickets.com.
There is a wide range of traditional and specialty food offerings in convenient locations for our guests' enjoyment. In-seat food and beverage service is available to Club Seat patrons on the 200 Level during Sabres games. All concession stands are wheelchair accessible. Concession assistants are available at each concession stand to assist all guests with visual impairments.
KeyBank Center accepts Visa, MasterCard, Discover and American Express at the Box Office.
Disorderly Conduct, Intoxication, Use of Vulgar or Abusive Language, etc.
Patrons who are engaged in disorderly conduct, who are intoxicated, or who use vulgar or abusive language are not tolerated at KeyBank Center, and are subject to ejection. Fighting is not tolerated at KeyBank Center. Violators are subject to ejection and possible arrest.
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Please send the Bandits Donation Department a letter on your organization's letterhead regarding your event, the kind of assistance you are looking for, and the date of the event. The request must be received by the Buffalo Bandits no later than four weeks prior to the event. Some consideration may be given to requests that are made less than four weeks prior. Please send the letter to the following mailing address:
Buffalo Bandits Donations
c/o Scott Loffler
One Seymour H. Knox III Plaza
Buffalo, NY 14203
Drinking fountains are located on all Levels and are wheelchair accessible.
Duplicate Seat Policy / Lost or Stolen Tickets
KeyBank Center and the Buffalo Bandits are not responsible for lost or stolen tickets. If tickets are lost, stolen, or left behind, please contact Account Services at 1-888-467-2273. We will do our best to accommodate all guests whenever possible.
Elevators are available for our Suite holders and handicapped patrons. Elevators are located in the Pavilion to the right behind the escalators nearest to Main Street and at the Security entrance located between the parking ramp and building. The elevator in the Pavilion stops at all Levels. The elevator located by the Security Office stops at all Levels except the 300 Level. If you need assistance in locating the elevators, KeyBank Center Representatives are available. All elevators are accessible to guests using wheelchairs, and each elevator is equipped with Braille signs and audible tones.
Emergency exits are located throughout the KeyBank Center and are clearly marked in red. KeyBank Center Representatives have been instructed and trained to assist you in evacuating the premises. In case of emergencies, please follow instructions given by the staff.
Escalators are located at each end in the Pavilion, and will take you to the 100 Level seating, food courts, and the Headlines Sports Bar. From the 100 Level, there are express escalators directly to the 300 Level.
There are no refunds or exchanges on tickets purchased for events at KeyBank Center.
Firearms / Weapons
Firearms or weapons of any kind are not permitted inside KeyBank Center or on its surrounding property at any time.
If you require first aid, please let an KeyBank Center Representative know or go to either of the Guest Services locations (see below). A representative will call the building EMTs to assist you and if necessary have you escorted to the First Aid Room.
Guest Services is located on the 100 Level (between Aisles 7 and 8) and on the 300 Level (between Aisles 13 and 14). During Buffalo Sabres games only, we also have representatives at the 200 level bridge entrance. Representatives are available to assist patrons with any questions or concerns. Guest Services is open throughout all KeyBank Center events.
Group Sales Information
Enjoy NLL lacrosse at KeyBank Center with your family, friends, co-workers, or organization. Your group of 15 or more can witness exciting NLL lacrosse action in the state-of-the-art KeyBank Center and enjoy big savings on your choice of events. It is never too early to place your group ticket order. To place an order or to receive more information, call 1-888-467-2273.
Headlines Sports Bar
Headlines Sports Bar is centrally located on the 100 Level. Headlines Sports Bar will be open 2 hours prior to Sabres game time and will be offering a full bar, friendly service, and a view of Buffalo like you have never seen before. Food service is available in the adjacent food courts.
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Inclement Weather Policy
There may be instances when events at KeyBank Center are affected by inclement weather. Tickets will not be refunded for any event that is held as scheduled. In the rare event of a cancellation or postponement, KeyBank Center will announce policies and procedures at that time.
KeyBank Center reserves the right to inspect and/or search all persons, packages and bags entering KeyBank Center.
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Lost and Found
You may claim lost items or turn in found items at the Account Services Office, which is located on the ground floor in the Pavilion. If you have misplaced something, please feel free to contact Account Services at 1-888-467-2273.
The Suite Level at KeyBank Center contains 80 private luxury suites offering exclusive accommodations and an intimate atmosphere perfect for entertaining business associates, clients, friends, or family. Features of the Suite Level include: a private concourse with special parking access, concierge and in-suite dining services, and superior views of on-ice action. For more information please call 1-888-GO-SABRES (1-888-467-2273), and a representative will be happy to assist you.
If you are interested in singing the National Anthem at a Sabres or Bandits game, please send a demo package (CD, photo and resume) to:
c/o Game Presentation/Buffalo Bandits
One Seymour H. Knox III Plaza
Buffalo, NY 14203
Air horns and certain other artificial noisemakers are not permitted inside KeyBank Center. Please see the list of Prohibited Items, or check with the Event Manager for details. Permitted items may be used unless there is a complaint from other patrons.
Parking for Suite and 200 Club Seat Season Ticket holders for Buffalo Bandits games is located in the KeyBank Center parking ramp (Illinois Street).We encourage those with ramp parking to arrive early in order to obtain a spot in the ramp. In the event that demand exceeds the number of available parking spaces, fans will be directed to a satellite parking lot. There will be no ramp parking available on an individual game basis throughout the season.
Reserved season long surface parking is available for Season Ticket Holders. To purchase season long parking, simply contact the Account Services Office. This parking is located in surface lots approximately 200 yards from the building (on Perry Street between Michigan Street and Mississippi Street). Please check the location on your parking pass or call the Account Services Office for detailed information.
Parking for guests with disabilities is available in the surface lots approximately 200 yards from the building (on Perry Street between Michigan Street and Mississippi Street. There will be no parking available for guests with disabilities in the KeyBank Center parking ramp on an individual game basis due to the ramp being sold out for the season.
Due to recent lot configurations new KeyBank Center surface lot parking spaces are now available for all KeyBank Center events. All spots are safe, close and convenient to the KeyBank Center and offer easy in and out access. For your convenience all KeyBank Center Parking Lots now accept all major credit cards and Sabrebuck cards for payment and parking can now be purchased online through all tickets.com outlets. For a map of complete listings of KeyBank Center Parking locations please click here.
The Party Suite is located on the KeyBank Center's 200 Level adjacent to the 200 Level Harbour Club. The Party Suite features an exclusive and luxurious setting for special occasions such as sales meetings, birthdays, holidays, parties, or reunions. The Party Suite experience also offers Club Level seats, meal and beverage packages, a personal suite attendant, an optional wet bar upgrade, and a great view of the action. For more information please contact 1-888-467-2273 and the appropriate representative will be available to assist you.
KeyBank Center reserves the right to deny entry to any person or persons that are in possession of an item(s) that Arena management deems inappropriate. These items may be surrendered for the opportunity for entry to the Arena. Items not permitted inside the Arena include, but are not limited to, the following:
Thrown items can cause injury and bodily harm to spectators, performers, and workers in KeyBank Center. Any person or persons who throw items inside the arena are subject to ejection and possible arrest.
Public Telephones are available in the following locations:
Audio and Video Recording Devices are prohibited at most events at KeyBank Center including Bandits home games. However, video cameras can be used during the youth lacrosse games played during intermissions of Bandits games. Please check with the Event Manager for policies on specific events. Please call 1-888-467-2273 for more information.
Re-Entry to events is not permitted for most events at KeyBank Center. For those patrons with a medical emergency, please go to the Account Services Office located in the pavilion.
Restrooms are located throughout the concourses. All restrooms are wheelchair accessible and have baby-changing tables. In addition, wheelchair accessible unisex restrooms are available as follows:
The Sabres Store, located in the west end of the pavilion, offers the largest selection of Buffalo Bandits merchandise, including jerseys, T-shirts, hats, sweatshirts, jackets, and much more for both adult, youth, and infants.
The Sabres Store is open Monday through Thursday 10:00 AM to 5:00 PM and during Sabres and Bandits home games. For more information on Sabres merchandise, call us toll free at 877-855-4140 or for local calls 716-855-4140. Shop The Sabres Store, it will be worth the visit.
The resale of tickets on KeyBank Center property is not permitted and is punishable by law.
Assistance from KeyBank Center Security is available by notifying any KeyBank Center Representative. The Security Office is located on the Ground Level of the Arena and is accessible from the outside of the building. Security staff wears grey blazers during events.
Starting with the 2012-13 season, smoking has been eliminated at KeyBank Center. In becoming a smoke-free facility, there will no longer be designated smoking areas on arena property and fans will not be permitted to smoke on the grounds during any games or events and includes the use of electronic tobacco products (including e-cigarettes, Nicotine inhalers, etc.). The change in policy reflects local and national trends at sports venues and responds to overwhelming number of fan requests.
Solicitations and the distribution of materials on the grounds of KeyBank Center without the express permission of building management is prohibited.
Tickets - Individual Games
Please contact Account Services for individual game ticket information by calling the Buffalo Bandits Ticket Office at 1-888-467-2273, or fans can purchase packages at the KeyBank Center Box Office, any Tickets.com location or by logging onto the internet at www.tickets.com.
â€œWait for the Whistleâ€ Policy
To ensure the enjoyment of all the action for Sabres fans, KeyBank Center enforces a "Wait for the Whistle" policy for fans returning to their seats during Bandits games. Fans returning to their seats from the concourse are asked to stay behind the yellow line in the vomitory until the officials have halted play on the floor, at which point they are permitted to return to their seats.
Wheelchair Accessible Seating
Wheelchair accessible seats are available on all Levels of KeyBank Center. Companion seats are also available for each reserved seat. All seats for guests with limited mobility have been selected to allow convenient entry and exit as well as for accessibility to restrooms and concession stands. To order wheelchair accessible seating please call Tickets.com Customer Service at 1-800-352-0212.
Wheelchair Accessibility / Assistance
KeyBank Center is wheelchair accessible and wheelchair seating is available on all levels. For Patrons that have difficulty getting to their seating location, wheelchairs and assistance are provided. Interested patrons should call the Account Service Office at 1-888-GO-SABRES (1-888-467-2273) prior to the event, or stop by Account Services on the way into an event.
Patrons may leave tickets for guests to pick-up by dropping them off at the will call windows located at the East Side of the Pavilion. Will call tickets will be available for pick-up until the end of all Sabres home games. For non-Bandits events, closing times may vary and patrons should contact the Account Services Office at 1-888-467-2273 for more detailed information.