Account Services Office
The Account Services Office was established to develop and maintain an environment of quality customer service for our guests. Representatives are available during regular business hours, as well as during lacrosse games and other Arena events. The Account Services Office is located in the Pavilion (to the right of the ticket windows). If you have any questions feel free to call (716) 855-4444 or toll free at 1-888-467-2273 and a representative will be available to assist you.
For the convenience of our patrons with disabilities, all entrances in the KeyBank Center are accessible. The main entrances to the building are equipped with electric power doors.
Accessible seats are available on all Levels of the KeyBank Center.
Companion seats are also available for each reserved seat. All seats for guests with limited mobility have been selected to allow convenient entry and exit as well as for accessibility to restrooms and concession stands. To arrange seating for a group that requires accommodations please call the Account Services Office. Patrons requiring accessible seating are allowed up to three companion seats.
Assisted Listening Devices
Assisted Listening Devices (ALD) are available free of charge at Guest Services for most events. You will be asked to leave your credit card or photo identification as a deposit for the device. A central FM transmitter services all seating areas. Arrangements can be made in advance by calling the Account Services Office.
ATMs are available in the following locations:
Backstage passes are not available through KeyBank Center.
All bags must be inspected upon entry. Large backpacks, coolers, duffel bags and any other large bags are prohibited (unless medically necessary.) All small purses/bags that are permitted should be soft-sided and must completely fit under the seats without blocking the aisle.
Small handbags, purses, drawstring bags and clutches are approved, but anything larger will not be permitted into the building. Patrons will no longer be able to store larger bags with Account Services during the game.
Please note, medical items and diaper bags are permitted in the building.
Business hours are Monday through Friday from 9:00a.m. to 5:00p.m. On Arena event days, business hours are 9:00a.m. through the end of the event (Sundays: 10:00a.m. through the end of the event). For your convenience, KeyBank Center's Box Office has twelve ticket windows available in the east end of the Pavilion located to the left of the Account Services Office.
The camera policies are determined by the nature of the event:
Adults wishing to bring children ages 3 and under into a Bandits game, free of charge, must stop at the Account Services Office on their way into the game. The Account Services Office will issue a child admittance pass for access into the game. This pass will not be for a seat, but allows the child to sit on an adult's lap. For other events the age limitation may vary. Please contact the Account Services Office for more information.
Closed Captioning during Sabres and Bandits games is available via the My One Buffalo Mobile app, which can be downloaded from the App Store and Google Play. Closed captioning can be found in the KeyBank Center menu, labeled "CLOSED CAPTIONING."
To find out if a certain concert/event is coming to the KeyBank Center please continue to check our website as it is updated as soon as any information is confirmed.
To get the inside scoop, subscribe to KeyBank Center emails, giving you all the details on the hottest upcoming events, as well as pre-sale opportunities and other cool offers.
For a complete list of current events, click here.
There is a wide range of traditional and specialty food offerings available in convenient locations for our guests’ enjoyment. In-seat food and beverage service is available to Club seat patrons on the 200 level during Sabres games. All concession stands are accessible. Concession assistants are available at each concession stand to assist guests with visual impairments.
Outside food and drink are generally not allowed in KeyBank Center. However, our policy continues to allow guests to bring outside food or beverage into KeyBank Center when the food or beverage are required for medical purposes. Guests that have questions regarding this policy should contact KeyBank Center guest services at firstname.lastname@example.org or 716.855.4444.
We do accept Canadian currency at our Concessions and Sabres store.
Please send the Bandits Donation Department a letter on your organization's letterhead regarding your event, the kind of assistance you are looking for, and the date of the event. The request must be received by the Buffalo Bandits no later than four weeks prior to the event. Some consideration may be given to requests that are made less than four weeks prior. Please send the letter to the following mailing address:
Buffalo Bandits Donations
c/o Scott Loffler
One Seymour H. Knox III Plaza
Buffalo, NY 14203
The opening times vary according to the nature of the event. Typically times are as follows, but may vary:
Dress Code Policy
All persons entering KeyBank Center must be appropriately dressed wearing shirt and shoes.
Drinking fountains are located on all Levels and are accessible.
Duplicate Seat Policy
KeyBank Center and the Buffalo Bandits are not responsible for lost or stolen tickets. If tickets are lost, stolen, or left behind, please contact Account Services at (716) 855-4444.
Elevators are available for our Suite holders and patrons with disabilities. These elevators are located in the Pavilion to the right behind the escalators nearest to Main Street. The elevator in the Pavilion stops at all Levels. The elevator located by the Security Office stops at all Levels except the 300 Level. If you need assistance in locating the elevators, KeyBank Center Representatives are available. All elevators are accessible, and each elevator is equipped with Braille signs and audible tones.
Emergency exits are located throughout KeyBank Center and are clearly marked in red. KeyBank Center Representatives have been instructed and trained to assist you in evacuating the premises. In case of emergencies, please follow instructions given by the staff.
Employment opportunities can be found by clicking here.
Escalators are located at each end in the Pavilion, and will take you to the 100 Level seating, food courts, Labatt Blue Zone, Lexus Club, and merchandise stands. From the 100 Level, there are express escalators directly to the 300 Level.
Firearms / Weapons
Firearms or weapons of any kind are not permitted inside KeyBank Center or on its surrounding property at any time.
If you require first aid, please let a KeyBank Center Representative know or go to either of the Guest Services locations (see below). The representative may escort you to the First Aid Room, which is located on the Ground Level by the Security Office.
Guest Services is located on the 100 Level (between Aisles 7 and 8) and on the 300 Level (between Aisles 13 and 14). Guest Services is there to assist you with any concern you may have. Guest Services opens one hour prior to the event and will remain open until one half-hour after the event ends.
Group Sales Information
Enjoy NLL lacrosse at KeyBank Center with your family, friends, co-workers, or organization. Your group can witness exciting events at KeyBank Center and enjoy big savings. It is never too early to place your group ticket order. To place an order or to receive more information, email email@example.com.
Inclement Weather Policy
There may be instances when events at KeyBank Center are affected by inclement weather. Tickets will not be refunded for any event that is held as scheduled. In the rare event of a cancellation or postponement, KeyBank Center will announce policies and procedures at that time.
To receive breaking news, insider information and special discounts and offers for the Buffalo Sabres, Buffalo Bandits, KeyBank Center events and/or the Rochester Americans directly to your email subscribe online.
KeyBank Club - 200 Level
Access to the 200 Level KeyBank Club at Buffalo Bandits games is not restricted. All ticket holders will have access to the Club.
Labatt Blue Zone
The Labatt Blue Zone is centrally located on the 100 Level overlooking the Pavilion. The bar will be open 2 hours prior to Sabres game time 1.5 hour prior to Bandits game time and offers a full bar, friendly service, and a great view of Downtown Buffalo. Food service is available in the adjacent food courts.
Access to the Lexus Club at Buffalo Bandits games is available to all ticket holders and does not require a membership.
Lost and Found
You may claim lost items or turn in found items at the Account Services Office, which is located on the ground floor in the Pavilion. If you have misplaced something, please feel free to contact Account Services at (716) 855-4444.
The Suite Level at KeyBank Center contains 80 private luxury suites offering exclusive accommodations and an intimate atmosphere perfect for entertaining business associates, clients, friends, or family. Features of the Suite Level include: a private concourse with special parking access, concierge and in-suite dining services, and superior views of on-field action. For more information please contact Account Executive Jonathan Latke at (716) 855-4459.
The Mercedes-Benz Suite is located on the suite level in the KeyBank Center. The suite features an exclusive setting for special occasions such as sales meetings, birthdays, holidays, parties, or reunions. The suite experience also offers meal and beverage packages, a personal suite attendant, an optional wet bar upgrade, and a great view of the action. For more information please call (716) 855-4287.
If you are interested in singing the National Anthem at a Sabres or Bandits game, please send a demo package (CD, photo and resume) to:
c/o Game Presentation/Buffalo Bandits
One Seymour H. Knox III Plaza
Buffalo, NY 14203
Nursing Mothers’ Room
A lockable lactation suite is available in the Pavilion near the 200/Suite Level Elevators. The suite is accessible and has multiple power sources. To unlock the suite, patrons may sign-out the key at Account Services located in the Pavilion next to the Box Office.
Parking for Suite and 200 Club Seat Season Ticket holders for Buffalo Bandits games is located in the KeyBank Center parking ramp (Illinois Street). Reserved season long parking is also available for Season Ticket holders. To purchase season long parking, simply contact the Account Services Office. This parking is located in surface lots approximately 200 yards from the building (on Perry Street between Michigan Street and Mississippi Street). Please check the location on your parking pass or call the Account Services Office for detailed information.
Parking is available on a limited game-to-game basis in both the KeyBank Center parking ramp and surface lots. Parking for guests with disabilities is available throughout the surrounding garages and parking lots. The KeyBank Center parking ramp has parking spaces for guests with disabilities located throughout the facility on all Levels next to the elevators.
There are a number of private parking lots in the area (not affiliated with KeyBank Center or the Buffalo Sabres).
KeyBank Center reserves the right to deny entry to any person or persons that are in possession of an item(s) that KeyBank Center management deems inappropriate. These items may be surrendered for the opportunity for entry to the KeyBank Center. Items not permitted inside the KeyBank Center include, but are not limited to, the following:
Other prohibited items may vary depending on event. These items may include cameras or video / audio recording devices.
The Arena is conveniently located on 2 major bus routes and on the NFTA’s Metro Rail rapid transit system, which services the city of Buffalo. The Uber drop-off/pick-up location is at the corner of Washington St. and Scott St.
Re-entry to events is not permitted at KeyBank Center. For those patrons with a medical emergency, please go to the Account Services Office located in the pavilion.
There are no refunds or exchanges on tickets purchased for events at KeyBank Center.
Restrooms are located throughout the concourses. All restrooms are accessible and have baby-changing tables. In addition, accessible unisex family restrooms are available as follows:
The Sabres Store, located in the west end of the pavilion, offers the largest selection of Buffalo Bandits merchandise, including jerseys, T-shirts, hats, sweatshirts, jackets, and much more for both adult, youth, and infants. For more information on the Sabres store and current operating hours, click here.
Assistance from KeyBank Center Security is available by notifying any KeyBank Center Representative. The Security Office is located on the Ground Level of the Arena and is accessible from the outside of the building. Security staff wears grey blazers during events.
Sensory kits are available free of charge at Guest Services for all events. You will be asked to leave your credit card or photo identification as a deposit for the device. Arrangements can be made in advance by calling the Account Services Office.
Service animals are permitted at KeyBank Center. Please notify your ticket administrator at the time of purchase so that you may reserve accessible seating if available. Emotional Support animals will not be permitted inside KeyBank Center.
KeyBank Center is now a smoke-free facility. In becoming a smoke-free facility, there will no longer be designated smoking areas on arena property and fans will not be permitted to smoke on the grounds during any games or events and includes the use of electronic tobacco products (including e-cigarettes, Nicotine inhalers, etc.).
The change in policy reflects local and national trends at sports venues and responds to an overwhelming number of fan requests.
"Scalpers" and ticket brokers are not recognized ticketing agents of KeyBank Center. If you purchase lost or stolen tickets from a non-authorized agent, you risk being removed from the seats you are in upon the presentation of a replacement ticket by the legal ticket holder.
We urge everyone to purchase tickets at the KeyBank Center Box Office, online at Tickets.com or charge by phone at 1 (888) 223-6000.
Due to the continuous change in building availability, we will no longer be offering tours to the public.
Video Board Messages
With a donation of $20 from non-season ticket holders and no charge for season ticket holders and mini pack holders, birthday messages will be shown during halftime. There is a three day advance notification required and requests can be submitted by. Filling out the online form or by calling Account Services at 1-888-GO-SABRES (1-888-467-2273).
WiFi is available throughout KeyBank Center. WiFi is free and can be accessed by signing onto the wireless network "Sabres Guest Wi-Fi."